Refund policy
Return & Refund Policy
Global Pipe Solutions
Effective Date: May 13, 2026
At Global Pipe Solutions, customer satisfaction and product quality are our priorities. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted.
1. Eligibility for Returns
Returns may be accepted only under the following conditions:
Incorrect product supplied
Manufacturing defect
Transit damage
Short supply compared to invoice quantity
Product received not matching confirmed specifications
To qualify for a return:
The issue must be reported within 48 hours of delivery.
Products must remain unused and in original packaging wherever applicable.
Supporting photos/videos and invoice copy must be provided.
2. Non-Returnable Items
The following items are generally non-returnable:
Customized or made-to-order products
Used or installed materials
Products damaged due to improper handling or storage after delivery
Clearance or special-discounted items
Goods returned without prior approval
3. Return Approval Process
To request a return:
Contact our support/sales team with:
Invoice number
Product details
Reason for return
Supporting images/videos
Our team will review the request and may arrange inspection if required.
Once approved, return instructions will be shared.
Unauthorized returns may not be accepted.
4. Refund Policy
Refunds are processed only after:
Returned goods are inspected and approved by our team.
The issue is verified as eligible under this policy.
Approved refunds may be processed through:
Bank transfer
Original payment method
Credit adjustment for future orders
Refund processing timeline:
Typically within 7–15 business days after approval.
5. Replacement Policy
Where applicable, we may offer:
Replacement of damaged/defective products
Dispatch of short-supplied quantity
Alternative equivalent products
Replacement timelines may vary depending on stock availability and logistics.
6. Transit Damage
If goods arrive damaged:
Mention the damage on the transporter’s delivery receipt, if possible.
Capture photos/videos before unloading or installation.
Inform us immediately within 48 hours of receipt.
Claims raised after installation or usage may not be accepted.
7. Cancellation Policy
Orders may be cancelled before dispatch subject to approval.
Customized or production-stage orders may not be cancellable.
Any applicable production, handling, or logistics costs may be deducted.
8. Limitation of Liability
Global Pipe Solutions shall not be liable for:
Indirect or consequential losses
Delays caused by logistics providers
Damages due to incorrect installation or misuse
Maximum liability shall be limited to the invoice value of the affected products.
9. Contact Information
For return or refund assistance, contact:
Global Pipe Solutions
+91 93 220 52593